There are various channels for students to provide feedback to GHE on their experiences. These include student representation on governing bodies or through the Student Representative Committee, and through the various student surveys that are administered at various stages during your course.

Where students are dissatisfied with an aspect of GHE’s services, facilities or academic delivery they may lodge a complaint or grievance via the channels outlined on the GHE website or in the Student Complaints, Grievances and Appeals Policy  and its related procedures. 

For more serious concerns that may relate to the behaviour of a staff member at GHE students may lodge a grievance in writing to the Manager, Quality and Compliance at [email protected]

Where a student wishes to appeal the outcome of a complaint or a grievance, or any decision made by GHE in relation to them, they should seek information about internal and external appeals mechanisms via the Student Appeals Procedure that forms part of the Student Complaints, Grievances and Appeals Policy and its associated procedures.

In all cases students are encouraged to first seek support from the Student Support Officer who can assist you to determine the best course of action.

GHE is committed to using data and information received via these various channels to identify and redress any systemic issues.